Complimentary Shipping in U.S For All Orders Over $35

    FAQ

  • Face Natur

    Face Natur

                                                    • How to initiate a return or exchange?

                                                      If for any reason you are not happy with your purchase from facenatur.com, you may return the unused portion to us for a refund or exchange within 30 days of your receipt of purchase. Please email sales@facenatur.com to arrange for your return and obtain a Return/Merchandise/Exchange Form. In addition we will be happy to help you find a product to better suit your needs or refund your purchase price.

                                                      • What are the shipping costs and times?

                                                        Face Natür offers FREE U.S. Shipping on all orders over $35. For all other shipments we offer a flat rate shipping option of $7. Our shipments are mailed USPS standard, which typically arrives within 2 to 8 business days.

  • Handcrafted Soap

    Handcrafted Soap

                            • How do I know what soap to choose?

                              We love them all but we recommend reviewing the ingredients and results to determine a soap that would best suit your skin’s needs.

                              • Do your soaps contain any fragrances?

                                We do not add any fragrances to our soap. We have found that the potent botanicals and herbs offer a pleasant, clean and mild natural scent.

                                • Do your soaps contain any palm oil?

                                  We have formulated our soaps to only use sustainable environmental friendly ingredients and we have consciously decided against the use of palm oils.

                                  • Do your soap contain any tallow?

                                    Our soaps do not contain any animal products, our soaps are formulated with only organic plant oils only.

                                    • Do your soaps contain any added colorants?

                                      Our soaps are beautifully colored only by the natural ingredients. We do not use any synthetic dyes or colorants.

  • Active Toners

    Active Toners

                • What skin type is Herbal & Thyme Active Toner best suited for?

                  Herbal & Thyme Active Toner works on all skin types, including acne-prone and sensitive. The nutrients it provides allow for all skin types to benefit and thrive. Our multi-correctional formula is very potent and active but expertly formulated by our founder and herbalist, Birgit Carlson to be incredibly gentle.

                  • How do I use Herbal & Thyme Active Toner in my routine?

                    We recommend keeping a simple routine. Cleanse with your favorite Face Natür’s handcraft, soap, mist on the Herbal & Thyme Active Toner to your face and apply the Vital Botanical Serum using the push & press method. Apply SPF in the morning and follow up with the Pumpkin & Shea Renewal Cream at night as needed.

                    • Do the Active Toners contain a preservative?

                      Yes, they contain an all natural skin conditioning preservative derived from Aspen Bark.

                      • How long will a bottle of Active Toner last?

                        Our 2 oz (60 ml) bottles of Active Toner will last 4 to 6 week with morning and evening applications.

                        • Is the Active Toners safe for pregnancy?

                          Congratulations! We recommend consulting with your health care practitioner prior to using essential oils or herbs in any form.

                          • What is the shelf life and storage for the Active Toners?

                            All of our products are made using the highest quality ingredients with no chemical preservatives. For best results we recommend that you use our products within 12 months of purchasing and store them away from extreme temperatures (hot or cold) and out of direct sunlight.

  • Vital Botanical Serum

    Vital Botanical Serum

    • What skin types benefit from Vital Botanical Serum?

      Vital Botanical Serum works wonderfully on all skin types, including mature, dry, combination, acne-prone and sensitive

      • Can I use Vital Botanical Serum with other products?

        Yes. It works well with many other products but we suggest using it with our handmade soaps and active toners.

        • Are Face Natür products tested on animals?

          No. Our products are vegan and cruelty free and certified by PETA. We do not condone testing on animals.

          • Is Vital Botanical Serum safe for pregnancy?

            Congratulations! We recommend consulting with your health care practitioner prior to using essential oil or herbs in any form.

            • Do Face Natür products expire?

              All of our products are made using the highest quality ingredients with no chemical preservatives. For best results we recommend that you use our products within 12 months of purchasing.

              • Are Face Natür's glass bottles recyclable?

                Yes! Please remember the 5 Rs - reduce, reuse, refuse, repurpose and recycle.

Vital Botanical Serum

  • What skin types benefit from Vital Botanical Serum?

    Vital Botanical Serum works wonderfully on all skin types, including mature, dry, combination, acne-prone and sensitive

    • Can I use Vital Botanical Serum with other products?

      Yes. It works well with many other products but we suggest using it with our handmade soaps and active toners.

      • Are Face Natür products tested on animals?

        No. Our products are vegan and cruelty free and certified by PETA. We do not condone testing on animals.

        • Is Vital Botanical Serum safe for pregnancy?

          Congratulations! We recommend consulting with your health care practitioner prior to using essential oil or herbs in any form.

          • Do Face Natür products expire?

            All of our products are made using the highest quality ingredients with no chemical preservatives. For best results we recommend that you use our products within 12 months of purchasing.

            • Are Face Natür's glass bottles recyclable?

              Yes! Please remember the 5 Rs - reduce, reuse, refuse, repurpose and recycle.

Active Toners

              • What skin type is Herbal & Thyme Active Toner best suited for?

                Herbal & Thyme Active Toner works on all skin types, including acne-prone and sensitive. The nutrients it provides allow for all skin types to benefit and thrive. Our multi-correctional formula is very potent and active but expertly formulated by our founder and herbalist, Birgit Carlson to be incredibly gentle.

                • How do I use Herbal & Thyme Active Toner in my routine?

                  We recommend keeping a simple routine. Cleanse with your favorite Face Natür’s handcraft, soap, mist on the Herbal & Thyme Active Toner to your face and apply the Vital Botanical Serum using the push & press method. Apply SPF in the morning and follow up with the Pumpkin & Shea Renewal Cream at night as needed.

                  • Do the Active Toners contain a preservative?

                    Yes, they contain an all natural skin conditioning preservative derived from Aspen Bark.

                    • How long will a bottle of Active Toner last?

                      Our 2 oz (60 ml) bottles of Active Toner will last 4 to 6 week with morning and evening applications.

                      • Is the Active Toners safe for pregnancy?

                        Congratulations! We recommend consulting with your health care practitioner prior to using essential oils or herbs in any form.

                        • What is the shelf life and storage for the Active Toners?

                          All of our products are made using the highest quality ingredients with no chemical preservatives. For best results we recommend that you use our products within 12 months of purchasing and store them away from extreme temperatures (hot or cold) and out of direct sunlight.

Face Natur

                                                  • How to initiate a return or exchange?

                                                    If for any reason you are not happy with your purchase from facenatur.com, you may return the unused portion to us for a refund or exchange within 30 days of your receipt of purchase. Please email sales@facenatur.com to arrange for your return and obtain a Return/Merchandise/Exchange Form. In addition we will be happy to help you find a product to better suit your needs or refund your purchase price.

                                                    • What are the shipping costs and times?

                                                      Face Natür offers FREE U.S. Shipping on all orders over $35. For all other shipments we offer a flat rate shipping option of $7. Our shipments are mailed USPS standard, which typically arrives within 2 to 8 business days.

Handcrafted Soap

                          • How do I know what soap to choose?

                            We love them all but we recommend reviewing the ingredients and results to determine a soap that would best suit your skin’s needs.

                            • Do your soaps contain any fragrances?

                              We do not add any fragrances to our soap. We have found that the potent botanicals and herbs offer a pleasant, clean and mild natural scent.

                              • Do your soaps contain any palm oil?

                                We have formulated our soaps to only use sustainable environmental friendly ingredients and we have consciously decided against the use of palm oils.

                                • Do your soap contain any tallow?

                                  Our soaps do not contain any animal products, our soaps are formulated with only organic plant oils only.

                                  • Do your soaps contain any added colorants?

                                    Our soaps are beautifully colored only by the natural ingredients. We do not use any synthetic dyes or colorants.

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